We're Here to Help
Contact Belmanetti Customer Care
We’re here to help with any questions about your order, our fabrics, or our collections. Reach out by chat, email, or phone — our customer care team will reply within 24 hours on business days.
Chat
Message us via the chat bubble (bottom-left).
Fill contact form below
or send email to:
customercare [at] belmanetti [dot] com
Phone
+36 20 264 8877
(English only)
Mon–Fri, 9–17 CET
Frequently Asked Questions
Most EU orders arrive within 3–6 business days with standard delivery. If you’d like it faster, you can opt for Express Delivery (9.99 EUR) and receive your order in just 1–2 business days. See full shipping details →Shipping Policy
We want you to love your Belmanetti purchase. If something isn’t quite right, you can return or exchange your item within 30 days of delivery.
All items must be unworn, unwashed, and in their original condition. For step-by-step instructions, please see our Returns & Refund Policy
Finding the perfect fit is easy with our Size Guide. Each robe includes detailed measurements so you can compare them to your own clothing. If you’re between sizes, we recommend sizing up for a relaxed fit. Still unsure? Contact our customer care team and we’ll be happy to advise.
Our bathrobes are crafted from premium fabrics such as bamboo blends, modal, and ring-spun cotton, premium microfleece. Each fabric is carefully selected for softness, durability, and comfort — whether you want spa-like absorbency, lightweight elegance, or cozy warmth. Discover all fabric types in our Fabric Guide.
We currently ship to all EU countries only. Orders are delivered with FedEx and include tracking. For the full list of destinations and details, please see our Shipping Policy.
Send us a Message
Use the form below to get in touch with us. Whether it’s about your order, shipping, or our fabrics, our customer care team is here to help — and we’ll reply within 24 hours on business days.